Returns & Exchanges
At GoPotatoes, we want you to be completely satisfied with your fresh produce; if your order arrives damaged or incorrect, please reach out to us within 24 hours of delivery for a full refund or exchange.
Report the Issue
Contact our customer support team within 24 hours of receiving your delivery to report any quality issues or missing items.
Provide Proof
Attach a clear photograph of the damaged potatoes or incorrect packaging to your support request to help us verify the claim.
Wait for Approval
Our quality control team will review your submission and notify you of the approval status for your refund or replacement within one business day.
Receive Resolution
Once approved, a credit will be applied to your original payment method or a fresh replacement order will be dispatched immediately at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing